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The formalization of IT processes using ITIL / ITSM practice
The benefits of using ITIL / ITSM:
- Promoting business growth with the preservation of controllability
- The formalization of key IT processes
- Reduced downtime of business processes
- Improving the ability to change
- Creating the IT documentation
- Improving the competence of IT staff
- Increasing the efficiency of IT staff
- Reduce the risks of significant disruptions
- Reduce the risks of information loss
- Reduce business interruption risks
